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*IMPORTANT INFORMATION*
Before you go, let us address the 2 most frequently asked questions our customer support gets asked on a daily basis...
*A word from Carol and Sandy Chambers, founders of LumaWand Co.
Hi friend!
Carol and Sandy Chambers here, founders of LumaWand Co. We wanted to personally thank you for supporting our family-owned company, and give you a hearty welcome into the LumaWand family!
We'll keep this brief, but in order to best serve you and set some expectations, we wanted to answer the 2 most frequently asked questions brought to our support team.
Let's hop right in. Here are the 2 questions we get asked the most...
FAQ #1: "Will I receive my order in the timeframes shown on your site, given the shipping delays most packages are experiencing due to the pandemic?"
ANSWER: Yes! The COVID-19 pandemic has NOT had any impact on our company as we are 100% based in the USA. The LumaWand is made and fulfilled here in the US. Nothing we sell comes from China or overseas. We ship via USPS and FedEx, and our average delivery time is under 2 weeks to all lower 48 states. If you selected "Priority" shipping at checkout, you will receive your order in less than a week.
FAQ #2: "I received my LumaWand, but not the free serum... How come?"
ANSWER: The FREE serum often offered in the Deal-Of-The-Day ships separately from the LumaWand. Please don't worry! You WILL be receiving your serum very shortly. They usually arrive within a few days of each other. This goes for all items you may have purchased. Every item ships individually (in most cases), so please be patient as we work to get your entire order out to you in a timely manner.
So there we have it! The 2 most commonly asked questions answered for you.
Blessings,
Carol and Sandy Chambers, founders of LumaWand Co.
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